FAQ

Kelly Graphix is open for you 24/7. Feel free to browse our products, place an order, or send us your artwork anytime you choose.  A customer service representative is available 8AM-5PM MST, Monday-Friday. In the event our customer service staff are assisting other clients, please feel free to send us an email or leave us a message and we will respond promptly. 

Placing an order with Kelly Graphix is easy. Just find the item you want and select the buy now icon. Please provide as much detail as you can regarding quantity, item color, imprint color and the date you need the item. A member of our customer service team will always contact you to confirm your order for accuracy and answer any questions you might have. 

At Kelly Graphix, we are promotional marketing experts. We take great care in processing your order correctly and making sure you get exactly what you expect. In order to prevent confusion, all orders include a paper or digital art proof that shows the size and layout of your imprint. This process is the best way to make sure your imprint is perfect before your order goes into production. 

Can I get a physical sample before you produce my entire order?

Yes, this is called a pre-production proof. We recommend a pre-production proof for all large orders Please be advised that a pre-production proof often adds a few days to the production time. 

Production time often differs depending on the item ordered.  However, most products are manufactured within 7-10 working days after proof approval.  Please provide us with a firm in hands date if your order is date sensitive and we will do everything we can to shorten production or shipping time.  

In most cases, products can be imprinted in several different colors and in some cases items can be imprinted in 4 color process. Typically, product prices include a one color imprint in one location on the item. Additional color imprints and imprint locations can be added to most items for a small charge depending on the product. We will advise you of any additional charges before processing your order. 

In order for us to take your logo and imprint it on a product we need to create a "screen" or "die" that has your imprint on it. To do this correctly takes time and expertise and is critical to making sure your imprint looks great. Set up charges vary depending on the product but can run anywhere from $20 to $50 per color per location. We will confirm all set up charges with you at the time of your order. 

We ship your order directly from our factory to your door using UPS or FedEX ground service.  Shipping costs are additional and is based on the weight, dimensions, address and the shipping method you select. In order to keep your shipping costs low, we will always ship your order by the most economical method available that will also ensure that your order arrives just in time. We can ship to all locations served by UPS and FedEX. Please note, UPS and FedEX does not ship to post office boxes. 

Yes. While we typically ship using UPS or FedEX ground service, we may also ship your products via 3 Day, 2 Day, Standard Overnight, Overnight AM Delivery and even Same Day Sonic Delivery if necessary. 

For your convenience, we accept all major credit cards including Visa, Master Card, and American Express.  You can also use our ACH check service and Purchase Orders to pay for orders. Please contact us for more information. All orders will be put into production immediately after payment arrangements have been completed. 

We can work with all forms of artwork. The preferred format for artwork is EPS (Encapsulated Postscript). These files typically have a .eps or .ai extension after the file name. EPS format files allow us to increase or decrease the size of your artwork without losing any resolution. If you do not have artwork in the preferred format, our artists can help. Just send us what you have and we will take care of the rest. We are happy to make minor modifications and touch ups free of charge. 

You can attach your artwork by clicking the Upload Artwork icon on the top right of the home page or you can send your artwork to Orders@KellyGraphix.com. We will gladly provide artwork assistance as well.